Service Center Manager (m/f/d)

About the role

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge — explore the opportunity and apply below!

Your mission

We are looking for a Service Center Manager to lead in our service centers in Munich and Augsburg. Your goal will be to deliver high-quality, cost-effective service while keeping safety and profitability top of mind. You will also lead local commercial and lifecycle initiatives to help grow our business and build long-term customer loyalty.

This position will be based in Munich & Augsburg.

Key responsibilities

• Managing and administering daily service operations to ensure on-time delivery, high quality standards, and customer satisfaction.
• Ensuring safety and quality at the service center and within the region to maintain compliance with all health, safety, and environmental (HSE) standards.
• Developing operational performance and promoting initiatives for continuous improvement.
• Leading and developing technicians to ensure their skills and competencies meet required standards.
• Providing technical guidance and support as needed to resolve service issues.
• Planning and coordinating orders, managing inventory, and ensuring the availability of spare parts to maintain operational readiness.
• Ensuring service profitability through effective cost control and resource planning.
• Promoting local commercial initiatives through installed base management, lifecycle activation, and customer retention to expand the service business and strengthen long-term customer relationships.
• Fostering a strong safety culture by enforcing safety standards, policies, and compliance requirements.
• Ensuring that all tools, equipment, vehicles, and facilities are properly maintained and suitable for safe and efficient operation.

Technical qualification

• Proven experience in service operations management
• Strong business acumen gained from a related industry
• Demonstrated track record of team leadership
• Excellent customer service and communication skills

• Strong ability to plan, organize, and resolve operational challenges in a fast-paced environment
• Technical proficiency and solid knowledge of maintenance procedures
• Proven leadership qualities
• Demonstrates a strong sense of responsibility and initiative regarding service, safety, quality, and customer satisfaction
• Promotes collaboration, respect, and open communication within the team
• Fluency in the local language
• Proficiency in English
• Valid driver's license.

What we offer

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Our benefits include

• A truly international role with exposure to multiple markets and teams.
• Opportunities for professional development in a growing digital environment.
• A supportive, collaborative culture that values continuous improvement.
• Fair and attractive compensation to reward your expertise and dedication.
• Family-like team and an open, collaborative working atmosphere.
• Team-building activities and regular company events.
• Long-term career prospects within a stable, international corporation.

Ready to apply?

If you are excited about this opportunity, please submit your application!

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.