Solutions Engineer I

Key Responsibilities

• Support the pre-sales process by gathering customer requirements and helping identify appropriate technical solutions.
• Assist with customer discovery sessions to understand business needs, technical requirements, and potential solution opportunities.
• Prepare and deliver standard product demonstrations, with guidance on more complex customer scenarios.
• Support the development of technical proposals, RFP responses, and other sales materials.
• Configure, maintain, and troubleshoot demonstration environments to ensure successful customer presentations.
• Develop knowledge of PDI's POS solutions, payment processing capabilities, integrations, and related technologies.
• Partner with Sales and experienced Solutions Engineers to address customer questions and communicate product capabilities.
• Assist with documenting customer requirements, technical configurations, and proposed solutions.
• Collaborate with Product and Implementation teams to understand solution capabilities, limitations, and customer feedback.
• Contribute to internal documentation, demonstration scripts, and knowledge-sharing resources to support team effectiveness.

Qualifications

• 0-3 years of experience in technical pre-sales, solution consulting, technical support, systems engineering, or a related field.
• Foundational knowledge of POS systems, payment processing, software applications, or related technologies preferred.
• Basic understanding of system integrations, APIs, and technical troubleshooting.
• Strong analytical and problem-solving skills with the ability to learn new technologies.
• Effective communication and presentation skills with the ability to explain technical concepts clearly.
• Ability to collaborate with cross-functional teams and support customer-facing activities.
• Strong organizational skills and attention to detail.
• Familiarity with CRM systems, demonstration environments, or technical documentation tools preferred.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience preferred.

Pay and benefits

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements.

Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.