Strategic Account Director

About the Role

Axion is looking for a Strategic Account Director who can own the business and commercial outcome with our customers - not just the work. You are the senior relationship and commercial owner on your accounts, responsible for growth, retention, and making sure Axion’s value is impossible to ignore.

Key Responsibilities

• Own senior customer relationships and account strategy end to end.
• Drive commercial outcomes including renewals, expansion, and revenue targets.
• Lead pilot-to-production conversion, ensuring customers move from experimentation to operational scale.
• Orchestrate cross-functional alignment across the account and manage junior resources.

Requirements

• 4-8+ years of experience in strategic account management, enterprise consulting, or customer success leadership.
• Demonstrated success driving commercial outcomes: revenue growth.
• Track record of managing senior executive relationships at complex organizations.
• Experience leading pilot-to-production conversions in enterprise or industrial environments.
• Ability to orchestrate cross-functional teams toward shared commercial and delivery objectives.
• Strong commercial instincts and the ability to build and execute account strategies independently.
• Manufacturing, supply chain, or industrial AI experience is a plus.

Who You Are

• You’re a builder and operator who thrives in fast-moving, high-accountability environments.
• You take pride in getting things done - thoughtfully, efficiently.
• You’re energized by ambiguity, skilled at bringing clarity, and comfortable flexing between strategy and execution.
• You value feedback - giving it, receiving it, and acting on it - and you see collaboration as a competitive advantage, not a burden.
• You’re low-ego but high-agency: you care about winning as a team more than being right individually.
• You move quickly, communicate directly, and make decisions grounded in impact and data.

You don’t need constant direction - you create momentum. You take ownership for outcomes, and you expect the same from those around you.

How We Operate

• We move fast, work smart, and hold ourselves to a high bar.
• Axion isn’t a 9-5 - it’s a place for people who take pride in their craft and are motivated by meaningful work.
• We respect time off and boundaries, but we’re also realistic: hard problems sometimes require weekend pushes or late-night thinking sessions.
• We support that balance - intensity with respect for recharge.

• We stay highly collaborative and connected throughout the day - much of our communication happens over Slack.
• We move quickly, share feedback often, and keep discussions open so decisions and context flow freely.
• If you value crisp communication, rapid iteration, and a steady hum of collaboration, you’ll fit right in.

We

• Collaborate deeply. Feedback is part of how we build - everyone has a voice, and ideas win on merit.
• Leave ego at the door. Titles don’t define value; contribution does.
• Bias toward action. We iterate fast and favor progress over perfection.
• Communicate with clarity. Direct, transparent, and always in service of the mission.
• Act like owners. Everyone is accountable for outcomes, not just tasks.
• Sustain excellence. We push hard but don’t glorify burnout - we’re in this for the long game.

Additional information

If you want to help shape a company redefining how manufacturing operates - and you thrive in a culture that rewards ownership, speed, and candor - you’ll feel at home here

What We Offer

• Work with cutting-edge AI technology making a tangible impact in manufacturing
• Collaborative, mission-driven team and supportive leadership
• Generous time off
• Competitive compensation, equity, and benefits
• Lunch stipend…. And much more

Ready to drive the future of manufacturing with AI? Apply today to join our team and help us build the category-defining platform for quality intelligence.