Supplier Retention Representative

Overview

As a Supplier Retention Representative, you will support suppliers by resolving inquiries, providing product education, and helping them optimize their E-payment solutions. You will assist low-dollar spend accounts, build strong relationships, and contribute to retention and revenue goals through consultative guidance. This role requires strong communication skills, attention to detail, and a customer-first mindset while partnering with internal teams to ensure seamless supplier experiences.

What You'll Do

• Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner
• Provide consultation to help suppliers understand and optimize E-payment solutions, processes, and timelines
• Engage in consultative sales practices to enhance retention and identify revenue opportunities
• Identify emerging trends and insights based on supplier interactions and communicate them to the business
• Handle escalated supplier issues and collaborate cross-functionally to drive resolution and preventative actions
• Partner with internal teams to support supplier-facing initiatives and identify process improvements
• Manage low-dollar spend accounts ranging from $0 to $500,000

What We're Looking For

• 1-3 years of experience in a customer-facing or customer service role (supplier relations is a plus)
• Strong verbal and written communication skills with the ability to explain complex concepts clearly
• High attention to detail, organization, and accuracy
• Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce
• Self-motivated and disciplined, able to manage tasks independently
• Strong problem-solving abilities and creative thinking when resolving supplier issues
• Proven ability to build and maintain strong supplier relationships
• Analytical mindset with the ability to interpret data and trends
• Adaptability to evolving processes and tools
• Comfortable presenting solutions and ideas to suppliers or internal teams

Who you are

• A go-getter with an entrepreneurial mindset - that means you are not afraid of taking risks, winning big or facing the unknown.
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you'll get

• AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup.
• We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits.
• At AvidXchange, we are building more than a tech company - we are building an experience.

We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

AvidXers enjoy

• 18 days PTO*
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange
• Eldercare Leave: 8 weeks at 100% pay to care for a qualifying family member
• Discounts on Pet, Home, and Auto insurance
• Onsite gym fitness center, yoga studio, and basketball court
• Gym reimbursements for remote teammates up to $28/month
• Tuition Reimbursement up to the federal maximum of $5,250
• Hybrid Workplace Flexibility
• Free parking
• *Fully granted from beginning of year, pro-rated if hired mid-year
• Must be full-time for at least 3 months
• Must be full-time for at least one year