Workplace Experience Coordinator

About the role

Zendesk is looking for a professional and accountable Workplace Experience Operations Coordinator to join our rapidly expanding Workplace Experience Team. We're the department that keeps day-to-day life running smoothly for Zendesk's employees, and we have a lot of fun along the way!

About you

• You are an experienced and organized multi-tasker who thrives in a busy, energetic workplace environment.
• Above all, you love helping others and are willing to pitch in whenever and wherever you are needed.
• You're flexible, can readily adapt to any situation, and are excited to roll up your sleeves and be an integral part of a dynamic workplace and company.

• You're an excellent communicator, comfortable interacting with all levels of employees, management, and third-party vendors.
• You are detail focused, have impeccable judgement.
• You always lead with "yes" but are comfortable saying "no" to requests that don't fit team / company goals.
• You're sensitive to employees' needs and the needs of the company and your team.
• You know that providing excellent customer service might mean dropping everything to sort out an unexpected problem, but that's OK; last-minute requests don't faze you!

Primary Responsibilities

• Provide exemplary customer service to employees.
• Manage and run the front desk operations.
• Manage ticketing system, providing high level of customer satisfaction.
• Helps coordinate all in-office events for employees.
• Perform periodic walk-throughs and audits of the office.
• Liaise with vendors, property management as needed.
• Coordinate vendor management including assisting in procurement process and performance management.
• Maintain and coordinate cleanliness and safety of assigned building(s) and areas, kitchens, equipment, and physical plants.
• Coordinate and document all employee desk assignments, moves, and changes.
• Maintain Workplace Experience master documents. spreadsheets, calendars, and floor plans.
• Maintain accurate inventories of fixed assets.
• Assist with internal communications on up-to-date building events, maintenance, safety, and other issues.
• Assist and coordinate all safety (regional: EH&S) matters relating to the workplace.
• Coordinate the food and beverage program, including placing and stocking orders as necessary.
• Maintain office seating and neighborhood plans.
• Assist Senior Workplace Experience Specialist with general office projects.
• Develop and update Standard Operating Procedures.
• Provide orientation for new employees.
• Perform other duties and special projects as requested.

Requirements

• Minimum of 2 years' experience in Facilities/Office Coordination/Management
• Excellent communication skills across employees at all levels within the organization
• Demonstrated project management skills
• Strong computer skills including experience with Google Suite
• Interested in and adept at learning new computer programs and skills
• Familiarity with building operations (lighting, air conditioning, flooring, etc.)
• Demonstrated ability to handle multiple tasks with little or no supervision
• Advanced problem solving skills
• Positive attitude; grace under pressure
• Accurate, organized, punctual and accountable

Preferred Skills/Qualifications

• Academic qualification in relevant discipline, degree / diploma preferred.
• Experience with light furniture assembly (cabinets, shelving, etc.).
• Experience with Building Management Systems and access control (Gable, S2) software
• Member of professional Facilities Management association

Hours

• Mon-Fri, 8:00am-5:00pm; overtime sometimes required

Pay and benefits

The US hourly base rate range for this position is $20.19-$29.81. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire rates for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base rate only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.