Workplace Experience/Human Resources Category Manager

About the role

"I can be myself at work."

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness-and we're committed to fostering a strong sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

"I can influence my income."

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

"I can lead a full life."

You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success.

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
• Access on-demand professional development resources that allow you to hone existing skills and learn new ones

I can succeed as a Workplace Experience and Human Resources Category Manager at Capital Group

As a Workplace Experience and Human Resources Category Manager within Capital Group's Enterprise Souring Office, you will lead global, Enterprise-wide and cross line-of-business category strategy development and strategic sourcing execution for assigned Facilities, Real Estate, Wellness, Benefits and HR services spend categories. You will serve as a trusted advisor to business leaders, helping drive Enterprise value through strategic sourcing, supplier management, negotiations, and category management.

Leveraging spend analytics, supplier intelligence, market insights, and industry best practices, you will find opportunities to deliver Enterprise value by actively managing costs, improving service delivery, mitigating risk, and supporting business priorities. You will lead supplier relationships, sourcing initiatives, and commercial decision-making while partnering closely with stakeholders to align category priorities with evolving business needs.

You are a category manager and strategic sourcing leader who combines commercial acumen, analytical thinking, and strong relationship management skills to deliver meaningful business outcomes.

I am the person Capital Group is looking for.

Category Strategy & Stakeholder Partnership

• Develop and execute category strategies and multi-year roadmaps aligned with Enterprise priorities and Capital Group's global human resources, facilities, and real estate objectives.
• Use spend data, supplier intelligence, and market insights to identify opportunities for value creation, risk mitigation, and operational improvement, and turn them into actionable sourcing recommendations.
• Build trusted relationships with business leaders and cross-functional partners across regions to understand demand, challenge requirements, and align priorities.
• Influence business decisions by presenting data-driven category strategies, sourcing recommendations, supplier performance results, and market trends.

Strategic Sourcing & Supplier Management

• Lead sourcing initiatives across assigned categories, including sourcing strategy, supplier evaluations, negotiations, and award recommendations that deliver commercial value and business outcomes.
• Manage supplier performance through governance processes, scorecards, business reviews, and issue resolution.

Design & Construction Procurement

• Lead global sourcing for capital projects, including consultants, design services, owner's representative services, furniture, general contractors, and specialty vendors.
• Partner with project teams to set procurement strategies that support project delivery while balancing cost, quality, schedule, risk, and stakeholder requirements.
• Manage competitive RFI, RFQ, and RFP processes, including bid evaluations, supplier interviews, and recommendation packages.
• Support project budgeting and forecasting through market pricing, benchmarking, and procurement planning.

Governance, Risk & Compliance

• Ensure sourcing activities comply with Capital Group procurement policies, delegated authority requirements, and financial controls, with audit-ready documentation.
• Identify and mitigate supplier, commercial, operational, and geopolitical risks.
• Promote ethical, transparent sourcing and support supplier diversity, sustainability, and corporate responsibility initiatives where appropriate.

People Leadership & Development

• Lead, coach, and develop Category Specialists and/or contractors, setting clear priorities and providing ongoing feedback.
• Foster a collaborative, customer-focused, and high-performing team environment.

Continuous Improvement

• Drive consistent adoption of sourcing methodologies, tools, and best practices, and help evolve Enterprise Sourcing Office capabilities.
• Identify opportunities to improve sourcing effectiveness and stakeholder experience.
• Leverage approved technologies and AI-enabled solutions to enhance productivity, insights, and decision-making.

Skills / Qualifications

Required

• 10+ years of strategic sourcing, procurement, or commercial management experience.
• Minimum 5 years of direct experience supporting corporate real estate, workplace, design, or construction programs.
• Demonstrated experience leading complex RFPs and global sourcing initiatives.
• Experience negotiating professional services agreements, construction contracts, consulting agreements, and master service agreements.
• Strong financial acumen, contract management expertise, and commercial negotiation skills.
• Strong stakeholder management capabilities within a matrixed global organization.

Preferred

• Bachelor's degree in Finance, Business or Supply Chain Management, Construction Management, Engineering, Architecture, Real Estate, or related field.
• Experience within asset management, banking, insurance, private equity, or other highly regulated financial services organizations.
• Experience supporting global office portfolios and Enterprise workplace programs.
• Professional certifications such as CPSM, CIPS, PMP, MRICS, CCM, or LEED.
• Familiarity with construction delivery methods including Design-Bid-Build, CMAR, Design-Build, and Integrated Project Delivery.
• Experience working across North America, EMEA, APAC, and Latin America.

Pay and benefits

Charlotte Base Salary Range: $136,749-$218,798

"I can apply in less than 4 minutes."

You've reviewed this job posting and you're ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn't what you're looking for, check out our other opportunities and join our talent community.

"I can learn more about Capital Group."

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That's why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people's lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor.

Charlotte Base Salary Range: $136,749-$218,798

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

• Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.