Access Management - Administration Support - Senior Associate-102955-TEMPLATE

About the role

*HIRING MANAGERS AND DELEGATES: DO NOT EDIT THIS SECTION.*

As a valued colleague on our team, you will perform routine and non-routine clerical and administrative functions such as sending correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

The Impact You Will Make

The Access Management - Administration Support - Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Perform complex administrative tasks and analyses to maintain organization, communication, and performance.
• Execute activities for teams or business groups.
• Ensure collaboration with teams or business groups in achievment of divisional goals or objectives.

The Experience You Bring to the Team

Minimum Required Experiences

• 2 years

Desired Experiences

• Bachelor degree or equivalent

Skills

• Experience gathering accurate information to explain concepts and answer critical questions
• Experience helping an organization to plan and manage change in effort to meet strategic objectives
• The group of skills related to Governance and Compliance including creating policies, evaluating compliance, conducting internal investigations, developing data governance, etc.
• Skilled in supporting, controlling, monitoring, and management of large, complex, and sometimes geographically-dispersed IT infrastructure and applications in order to optimize IT service delivery
• The group of skills related to Business Process Management including business process modeling, process design and implementation, etc.
• Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
• The group of skills related to Product Development including designing products, developing product roadmaps, translating design requirements, prototyping, etc.
• The group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
• Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
• Experience managing systems controls, developing recovery plans, diagnosing connectivity issues, and other network system management tasks
• Determining causes of operating errors and taking corrective action
• Skilled in discovering patterns in large data sets with the use of relevant software such as Oracle Data Mining or Informatica
• Experience identifying measures, or indicators of system performance, and the actions needed to improve or correct performance to achieve desired outcomes
• Experience monitoring and managing operation systems (OS), and staying current on patches, upgrades, and other elements of the OS
• The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
• Expertise in service management concepts for networks and related standards such as ITIL practices or SDLC
• Experience forecasting, predicting, and monitoring financials with a focus on ratios, equities, and debts
• The group of skills related to Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
• Experience in using and maintaining password management software such as Duo, IAG NuID, and/or Ping Identity
• Adept at managing project plans, resources, and people to ensure successful project completion
• Skilled in recovering failed systems and/or servers, including recovery software, failover clusters, and replication
• The group of skills related to Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
• The group of skills related to Business Insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.
• Skilled in establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information
• The group of skills related to Security including designing and evaluating security systems, identifying security threats, securing computers, assessing vulnerability, etc.
• Experience identifying and determining levels of risk to an organization's networks and systems using cybersecurity techniques and tools such as penetration testing, application security, and intel
• Ability to frame ideas as systems and analyzing the inputs, outputs, and process
• Focused experience in artificial intelligence (AI), including machine learning and natural language processing (NLP)
• Skilled in cloud technologies and cloud computing
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
• The group of skills related to Performance Measurement including evaluating programs, evaluating vendors, and defining and measuring KPIs
• Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRS
• The group of skills related to Operational Excellence including improving and overseeing operations
• Expertise in using statistical methods, including: developing and testing hypotheses, using experimental design, and running linear and logistic regressions
• Skilled in creating and managing databases with the use of relevant software such as MySQL, Hadoop, or MongoDB
• The group of skills related to Identity and Access Management including managing roles and entitlement and managing identity and access privileges
• Experience defining and managing changes to documents, code, computer programs, websites, and other files to enable collaboration and ensure teams are working from the latest version

• Tools
• Experience managing Google Duo
• Experience using JIRA
• Skilled in Microsoft Teams
• Experience using Salesforce CRM
• Skilled in SAP Concur
• Experience using Microsoft Project
• Skilled in SailPoint for identity management
• Experience using SharePoint
• Skilled in Excel
• Experience using CyberArk
• Skilled in ServiceNow to manage digital workflows
• Skilled in LDAP (Lightweight Directory Access Protocol)
• Experience using scheduling software to book events
• Skilled in VPN software and encrypting data

• Skilled in Amazon Web Services (AWS) offerings, development, and networking platforms
• Skilled in using OneNote

Skilled in BoardVantage

• Skilled in using virtualization software such as Microsoft Hyper-V, VMWare vSphere, or Citrix XenDesktop
• Skilled in Active Directory

Corporate Professional

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will help lead our industry forward and make your career.

Tech

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nation's housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career.

Early Career

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to work with exceptional people and help make an impact on the future of the housing industry. Join us and be part of an inclusive, supportive team thriving in an energizing, collaborative environment. Here, you will help lead our industry forward and make your career.

Additional Information

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.