Account Executive

Strategic Client Partnership & Ownership

• Serve as the primary post-sale point of contact and strategic advisor for assigned client accounts
• Build deep, long-term relationships based on trust, transparency, and shared goals
• Develop a comprehensive understanding of each client's business, KPIs, and growth strategies
• Champion client success through regular touchpoints, planning sessions, and business reviews

Account Growth & Revenue Impact

• Take full ownership of account growth and retention, directly contributing to increased ARR for WEX
• Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging client needs
• Lead the renewal process, ensuring timely execution and clear demonstration of value
• Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps

Product Enablement & Adoption

• Guide clients through best practices and advanced product features to maximize value
• Develop enablement plans that support customer-specific business outcomes
• Drive consistent product utilization to ensure adoption and prevent churn

Service Ownership & Escalation Leadership

• Act as the single point of accountability for issue resolution and client satisfaction
• Coordinate with internal teams (Sales, Product, Engineering, Support, etc.) to resolve concerns quickly and completely
• Prevent reactive service by identifying friction points early and proactively addressing them

Communication & Advocacy

• Proactively share relevant product updates, enhancements, and news
• Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements
• Represent the voice of the customer within WEX

Operational Execution & Reporting

• Maintain accurate records of client status, activity, and opportunities
• Monitor and report on success metrics such as satisfaction, renewal rate, and revenue expansion
• Continuously contribute to the evolution of customer success strategies, playbooks, and best practices

Experience You'll Bring

• Minimum 3-5 years of Customer Success or Account Executive experience
• Bachelor's degree or equivalent relevant experience
• Advanced knowledge of HSA, HRA, FSA, Commuter, COBRA, Retiree Billing, and FMLA Billing preferred
• Strong understanding of Savings & Spending and COBRA regulatory requirements
• Proven track record of managing client relationships and driving account growth
• Experience with renewals, expansions, and achieving retention and revenue targets
• Excellent communication, presentation, and relationship-building skills
• High accountability mindset-you take ownership, deliver results, and build trust
• Ability to work cross-functionally and manage multiple priorities independently
• Proficiency in CRM and client engagement platforms (e.g., Salesforce)

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan.

Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being.

Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Pay Range

$58,500.00 - $70,800.00