ADMINISTRATIVE COORDINATOR 4

About the role

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about the Louisiana Department of Health

Are you organized, customer-focused, and passionate about helping others? Join our Region 3 Eligibility Field Operations team as an Administrative Coordinator 4! In this role, you'll serve as a vital frontline resource, assisting Medicaid applicants and enrollees, providing exceptional customer service, and supporting eligibility staff with essential administrative functions. Your contributions will help ensure timely access to healthcare coverage for individuals and families across Louisiana. Apply today and make a meaningful difference in your community!

An ideal candidate should possess the following competencies

Accepting Direction: The ability to be open and willing to follow guidance or instructions.Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value
• Three years of experience in administrative services.EXPERIENCE SUBSTITUTION:Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.Job Duties:

• Assists walk-in applicants and enrollees by providing professional, courteous, and timely customer service.
• Answers incoming telephone calls and responds to general inquiries or directs individuals to the appropriate staff for assistance.
• Receives, sorts, and distributes incoming mail and documentation to ensure timely processing.
• Scans and images applications, supporting documents, and other records into the appropriate electronic systems.
• Reviews and routes applicant and enrollee documentation to eligibility analysts for timely case processing and determinations.
• Performs filing, prepares outgoing correspondence and mail, and maintains organized office records.
• Provides administrative support to eligibility staff, including processing demographic updates and performing other duties to promote efficient office operations.

Position-Specific Details

• Location: Medical Vendor Administration / Eligibility Field Operations / Lafourche Parish
• Appointment Type: Probational or Promotional appointment of a current permanent LDH employee
• Position Number(s): 89426

How To Apply

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process.

Further status message information is located under the Information section of the Current Job Opportunities page.

• *Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education).
• Resumes will not be accepted in lieu of completed education and experience sections.
• Applications may be rejected if incomplete.

• Contact Information: LA Department of Health (LDH)
• Division of Human Resources
• PO Box 4818
• Baton Rouge, LA 70821

Additional information

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on Louisiana Works, Louisiana Rehabilitation Services is available here.