Administrative Support Assistant 1

About the role

The Iowa Department of Health and Human Services (HHS), Division of State-Operated Specialty Care, Bureau of Woodward Resource Center (WRC) is seeking an Administrative Support Assistant 1 to join our team! This is a full-time, non-fixed, variable position with HHS which means you could be scheduled to work am, pm, or overnights. The following is the schedule we are hiring for at this time: PM/NOC float – scheduled hours are either 2pm-10pm or 10pm-6am. Friday is a 12-hour shift 6pm-6am. Every other Saturday and Sunday 6pm-6am.

As an Administrative Support Assistant 1 in our Quality Management division reporting to the Director of Quality Management, you'll play a pivotal role in campus wide communication. If you're passionate about making a difference and ready to take on a rewarding position, this could be the perfect job for you!

Key Responsibilities

• Communication: Efficiently use the WRC telephone system. Knowledge of each department and their role at the facility is critical in order to transfer calls to the appropriate person/department. Place outgoing telephone calls for staff and clients maintaining a log of outgoing calls with accuracy and attention to detail for all information needed. Transmit information such as code greens, code blues, missing clients, fire drills, weather warnings, and any other emergency situation over the ENS system. Accurately document all transmissions in the radio communication log.
• Emergency Response: Answer all emergency calls, code blue, code green, missing client, red and yellow alerts, and any other emergency while maintaining composure, gathering vital information, and communicating clearly. Understand the policies and procedures for handling emergency situations. Accurately record information in the 24-Hour Report log and communicate to the Superintendent, Assistant Superintendent, Director of Quality Management, along with any other necessary members of management via telephone and email with explicit details of situation (e.g., times, dates, people involved, etc.). Following an emergency, be able to analyze the situation and provide feedback with suggestions for any changes needed to help make emergency situations run smoothly in the future.
• Customer Service: Serve as receptionist greeting parents, guardians, and visitors answering any questions they may have, providing way-finding directions, and notifying appropriate department of arrival. Appropriately distribute funds for medical trips or client outings. Issue and log receipt of building keys to approved people and make appropriate contact for follow-up when keys are not returned. Issue vehicle keys after hours and weekends along with handicap permits and accurate document. Check out pagers and cell phones to supervisors and log information. Work with IT and communicate any issues with pagers or cell phones and ensure spare pagers and cell phones are available at the switchboard.
• Clerical Duties: Type and mail notifications of clinic letters to be sent to parents/guardians who have requested to receive them. Keep accurate listing of those wishing to receive information found on the Master Database and verify correct data. Scan letters into the electronic team folders for each individual. Assemble and mail monthly MIR packets to parents and guardians. Scan letters and packets into the electronic team folders for each individual. Sort incoming mail both interoffice and from post office. Accurately log any client mail or packages received.

Applicants will be required to complete a background check to be considered for this position.

WRC prepares and supports individuals to live in the community of their choice. This facility is a great place to develop or continue your healthcare career if you enjoy rewarding yet challenging work, supporting individuals by working as part of their interdisciplinary team, and helping to develop person-centered Individual Support Plans to meet specific support needs, preferences, and goals.

The facility provides a range of services that include being an Intermediate Care Facility for Individuals with an Intellectual Disability (ICF/IID), daily supported community living, consultations/training, behavioral health services, physical nutrition management, and community residential-based guidance in learning prosocial behavior and personal accountability. For more info about WRC:

Benefits of Joining WRC

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth.

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits

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Woodward Highlights

• Woodward is a city of approximately 1,300 located in central Iowa.
• The High Trestle Trail begins here and boasts 25 miles of paved surface running through five towns and four counties in the heart of Iowa.
• The trail includes an iconic, 1/2-mile, 13-story high bridge across the Des Moines River valley, one of the largest trail bridges in the world.
• The Iowa Arboretum & Gardens is just a quick drive away offering more trails, scenic overlooks and other amazing natural features.

Woodward is about 30 minutes away Ames, home of Iowa State University. Des Moines, Iowa’s capitol city, is also about the same distance away and home to Casey’s Center (host site of NCAA Basketball and premier concerts) and Lauridsen Skatepark, the nation’s largest skatepark. Additionally, Des Moines hosts one of the nation’s finest State Fairs and is home to professional sports teams the Iowa Cubs, Iowa Wolves, Iowa Barnstormers and Iowa Wild. Check out these 10 Reasons to Move to Iowa.