Administrative Support Assistant 3

About the role

The Iowa Department of Health & Human Services (HHS), Community Access and Eligibility Division, is seeking an Administrative Support Assistant 3 to perform clerical support duties in the Polk County River Place HHS office. This position will lead and coordinate office support operations. This is a full-time opportunity, Monday - Friday with work hours being from 8:00 AM - 4:30 PM.

New hires will start at the base salary of $20.16 hourly, $1,612.80 biweekly, $43,742.40 annually.

What You’ll Do

• Keep our office running smoothly by coordinating office operations and assisting the Public Service Supervisor.
• Provide friendly, professional assistance to customers and staff—both in person and over the phone.
• Support team members with administrative tasks and step in as backup when needed.
• Stay informed on policies and procedures through training and meetings.
• Work in a team environment that encourages cooperation and working with others to achieve goals.

What We’re Looking For

• Candidates who show initiative by anticipating needs, taking action, and following through with minimal supervision.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Word, Excel, Outlook, and navigating Windows.
• Dependable attendance and commitment to confidentiality.
• Occasional travel to assist other offices.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits

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Background Checks

Applicants will be required to complete a background check to be considered for this position.