Banquet Captain

About the role

Responsible for observing standard of service for: coffee breaks, meetings, breakfast, lunch, dinner set up, receptions, and buffets. Reviews guest count and menu by referring to the Banquet Event Order Form (BEO Form). Sets tables according to the BEO Form. Attends staff meetings and training sessions.

• Acts as lead employee for event, working to ensure all guest needs are met and event plan is successfully completed.
• Review guest count and menu by referring to the Banquet Event Order Form (BEO form)
• Sets tables according to the BEO form
• Maintains overall professional appearance of the banquet area, set up of various buffets and food stations
• Responsible for observing Casino standard of service for: coffee breaks, meetings, breakfast, lunch, dinner set up, receptions and buffets
• May present, open and pour wine when serving guests
• Attends staff meetings and training sessions, as required, to increase performance and knowledge
• Stores and maintains all equipment in proper fashion
• Ensures guest satisfaction at the banquets and events.
• Must be able to speak, read, write, and understand English.
• Ability to be self directed and make decisions.
• Must be able to stand and exert fast paced mobility for period of up to four hours in length.
• Adhere to all company policies as defined by the Employee Handbook.
• Maintain a professional appearance at all times, clean and well groomed per standard.
• Answer questions and relate requests/complaints to supervisor/manager.
• Assists supervisor/manager as needed with tasks associated with events.
• Must be able to stand and exert fast paced mobility for several hours.
• Performs all relative miscellaneous duties as directed by supervisor/manager.

Qualifications & Requirements

• High School graduate or equivalent.
• Communicating with back of the house and front of the house personnel to provide a banquet/dining experience that meets or exceeds guest's expectations.
• Observes diners to ensure that guests are satisfied with the food and service.
• Must be able to perform simple mathematical calculations.

Additional Information

All your information will be kept confidential according to EEO guidelines.