Executive Assistant, Retail Customer Care

Summary

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online (ASO) team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

As an Executive Assistant within Apple Store Online, you'll serve as a trusted partner to your leaders and play a central role connecting teams and managing key information that keeps our organization running smoothly.

About the role

In the role of Executive Assistant, you will anticipate your leaders' needs and solve problems before they arise, bringing strong organizational skills and strategic thinking to support their priorities. You will collaborate closely with the ASO Executive Assistant team, working across Retail and Apple to deliver seamless support.

Responsibilities

Manage assigned leader’s management systems, consisting of highly complex calendars that often require frequent rescheduling

Coordinate travel arrangements, visa requirements and expense reporting

• Oversee scheduling and logistics for shared meeting and conference rooms
• Support employee engagement initiatives in partnership with local Executive Assistants and the ASO Business Planning team
• Coordinate offsite events and key meeting logistics, tracking dates and details to keep teams aligned
• Arrange meals or refreshments when leaders are unable to step away

Minimum Qualifications

• 3+ years of experience providing administrative support to senior leaders or executives, including calendar management and prioritization, event planning, travel logistics, expense reporting and project management
• Experience providing high-level administrative support to executives in a dynamic, fast-paced environment
• Experience drafting written communications and delivering verbal updates to leadership and cross-functional teams with keen attention to detail

Preferred Qualifications

• 5+ years of experience providing administrative support to senior leaders or executives, including calendar management and prioritization, event planning, travel logistics, expense reporting and project management
• Ability to take initiative and build trust across cross-functional teams
• Experience organizing schedules and competing priorities in a fast-paced environment with efficient turnaround times
• Experience solving ambiguous problems with curiosity and creativity, with a solutions-oriented approach
• Ability to handle confidential matters with discretion while maintaining composure under pressure
• Experience collaborating across time zones in a matrixed organization
• Negotiation and interpersonal skills
• Proficiency with Apple software and productivity tools (e.g., Keynote, Numbers, Calendar)