Facilities Coordinator

About the role

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Coordinator JLL

What this job involves

JLL is seeking an experienced Facilities Coordinator to manage the day-to-day operations, scheduling, access, and logistics of a high-volume loading dock serving a major transportation facility. This is a hands-on operational role responsible for ensuring that every vehicle, driver, vendor, contractor, and delivery entering the loading dock is expected, scheduled, authorized, properly routed, and safely managed.

The successful candidate will combine strong facilities and operational judgment with practical logistics experience, along with comfort using technology to manage scheduling, access, communications, and daily dock activity. This role is critical to maintaining a secure, efficient, and well-organized loading dock environment that supports the broader facility's operations.

What your day-to-day will look like

• Manage daily loading dock operations, including delivery schedules, dock assignments, vehicle staging, arrival sequencing, and departures
• Use scheduling and logistics technology to manage appointments, deliveries, vendors, contractors, and vehicle activity
• Maintain real-time visibility into what is expected, what has arrived, where it is going, and when it has departed
• Verify drivers, vehicles, vendors, contractors, and deliveries before granting access to restricted dock and service areas
• Manage exceptions, including early or late arrivals, unscheduled vehicles, access issues, and changes to scheduled activity
• Coordinate with tenants, vendors, carriers, contractors, facilities personnel, security teams, and station operations
• Maintain accurate operational, delivery, incident, and exception records, and monitor metrics such as delivery volume, dwell time, and scheduling compliance
• Coordinate with contracted security personnel assigned to loading dock and vehicle-access operations.
• Identify bottlenecks, security vulnerabilities, and opportunities to improve both security and operational efficiency.
• Comfortable with technology and capable of managing operations through technology, including:
• Loading dock and delivery scheduling platforms
• Visitor, vendor, contractor, and vehicle management systems
• Physical access-control and credentialing systems
• Video surveillance and security-management platforms
• Mobile applications, QR codes, digital credentials, and electronic check-in
• Operational dashboards and reporting systems
• Microsoft Office and related business applications

Required Qualifications

• 5+ years of experience in facilities operations, logistics, transportation, critical infrastructure, or a comparable environment
• Demonstrated experience using scheduling, access-control, visitor management, or similar operational technology
• Strong organizational skills with the ability to manage multiple simultaneous activities
• Ability to make sound decisions independently and appropriately manage exceptions
• Strong written and verbal communication skills
• Valid Driver's License
• Proficiency with Microsoft Office and related business applications
• Ability to work effectively with facility management, tenants, contractors, delivery companies, and relevant personnel

Preferred Qualifications

• Prior supervisory or management experience
• Experience with loading docks, vehicle checkpoints, transportation facilities, or controlled-access environments
• Working knowledge of physical access control, incident management, and operational risk principles
• Experience developing or enforcing standard operating procedures (SOPs) for scheduling, access, and exception management
• Familiarity with digital credentialing tools, QR codes, mobile check-in systems, or operational dashboards
• Ability to quickly learn and train others on new operational systems

Additional information

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 80,000.00 – 100,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site –Washington, DC

Job Tags

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Benefits

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.