Field Service Representative I

Job Summary

The Field Service Representative I (FSR I) position delivers outstanding field service to customers, supporting sales efforts by servicing, promoting, demonstrating, and training on various roofing systems, products, and accessories. This role ensures quality installations of Carlisle Construction Materials (CCM) products within a designated region or customer base.

This job typically operates Monday - Friday, with occasional weekend work and travel.

Duties and Responsibilities

• Schedule and conduct inspections of completed roof installations (48 hours in advance). Inspect membrane, insulation, and flashing, document and complete necessary CCM reports. The inspection includes time allocated for contractor assistance, such as FSR support for minor repairs, to ensure project closure and approval.
• Conduct Job Site Visits (JSVs) to oversee roofing system installations, schedule visits, and provide hands-on assistance. Utilize in-depth knowledge of specifications and roofing systems to communicate technical details effectively. Identify installation errors, recommend corrective measures to meet project specifications and warranty requirements, and ensure proper documentation through CCM reports.
• Complete and submit forms, letters, and reports using current electronic methods, including standard CCM forms. This requires the ability to draft letters to roofers, building owners, architects, and consultants, outlining necessary corrective measures to meet project specifications and warranty requirements.
• Provide telephone assistance to roofing applicators regarding project technical specifications and warranty requirements, demonstrating a thorough understanding of specifications and details. Communicate effectively with external parties and collaborate with internal CCM departments to address and resolve technical inquiries or issues.
• Schedule and conduct training programs for CCM roofing applicators. Demonstrate and perform product and accessory installations, including splices, flashings, and insulation. Maintain a thorough understanding of specifications and details while effectively communicating installation methods to roofing foremen and crew members.
• Mentor and train newly hired Field Service Representatives, complete FSR Trainee Report Cards, and submit feedback.
• Schedule job start-ups with the contractor's office and provide on-site training for crew members. Demonstrate system installation, including membrane layout, splicing, flashing, and insulation installation, while working in all outdoor dry weather conditions.
• Warranty Claims Investigation: Conduct investigations or spot checks for minor warranty claims to determine the root cause of leaks or issues when possible. Complete standard investigation reports to accurately communicate findings to the Warranty Services Project Manager/ Regional Technical Manager.
• Ensure scheduled vehicle maintenance is performed properly.
• Support field service activities for other Carlisle groups, including splice sampling, sample collection, and issue investigations.
• Other duties as assigned

Working Conditions

• Majority of time is spent outdoors in various weather conditions in the field and on roofs of commercial buildings (excluding unsafe conditions like lightning or high winds).
• Travel to job sites is primarily by company or rental vehicle, with occasional air travel depending on workload and location. Travel will be on average 600-700 miles per week and can be upwards of 1,200 miles. Travel to other regions to assist may be required.
• Approximately 10-15% of work is administration or in an office setting at your place of residence.
• The environment is fast-paced and demanding, requiring strong multi-tasking and organizational skills.
• Ability to perform under pressure and think creatively is essential

Additional Information

This position typically operates during standard business hours, Monday through Friday, from 8:00 AM to 5:00 PM. Occasional flexibility may be required to accommodate meetings across time zones or address critical business needs. The employee is expected to comply with all company policies, including those related to data security, confidentiality, acceptable use of technology, and remote work standards.

This is a fully remote professional position. The incumbent is expected to maintain a dedicated, secure, and ergonomically appropriate home office environment with reliable high-speed internet connectivity. This role requires the ability to work independently with minimal supervision while maintaining regular communication with colleagues and stakeholders through virtual collaboration tools.

Periodic travel may be required for team meetings, training sessions, or company-sponsored events, with advance notice provided. Travel expenses will be reimbursed in accordance with the company's travel and expense policy.

Education and Experience

• Required:
• Bachelor's degree or associate degree and 2 years` roofing or construction experience
• 1 year of rooking or construction experience
• Must possess a valid driver's license and maintain a satisfactory driving record in accordance with company policy.

Required Knowledge/Skills/Abilities

Knowledge

• Carlisle Construction Materials product specifications, applications, and company policies/procedures
• General roofing and construction principles/practices
• Safety protocols for roofing, hazardous materials, and driving
• Familiarity with laptop, tablet, smartphone usage, and software tools (Word, Excel, PowerPoint, CCM Inspect App)
• Understanding of driving laws and company organization/locations

Skills

• Communication (oral and written) with various stakeholders including managers, clients, and internal teams
• Interpersonal skills and the ability to interpret client concerns
• Organizational skills, including independent scheduling and timely responses
• Inspection and report documentation (CCM Inspect App, site visit reports, etc.)
• Eye-hand coordination, typing, and use of hand/power tools

Abilities

• Efficient use of technology for communication and reporting
• Independently manage tasks with a proactive and self-motivated approach
• Adaptability to adjust schedules and respond to work demands
• Safe and effective operation of tools and equipment related to roofing and construction

Training & Travel Requirements

This position includes a paid 9-12-week training program consisting of both classroom instruction at our corporate office in Carlisle, PA and hands-on field training at various locations throughout the United States. Travel, lodging, and meal expenses during training are fully covered by the company.

During the training period, employees should expect a combination of travel and time spent in Carlisle, PA. While some weekends may allow for travel home, candidates must be available to remain in Carlisle on destinated weeks as needed throughout the duration of the program.

Project start date: Monday, January 11, 2027

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