Field Service Technician

Job Responsibilities

• Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency.
• Manage all on-site installation, maintenance, repairs, startups, and testing tasks to ensure proper documentation of all related processes.
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.
• Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers.
• Satisfy customer needs by making appropriate recommendations and briefings using appropriate field automation systems, procedures, and protocols.
• Establish assistance by studying system requirements, including ordering, and gathering essential components and parts, completing the installation, and performing quality assurance tests.
• Maintain customer satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements.
• Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.

Qualifications & Requirements

• Job Skills & Qualifications

Required

• High School Diploma, Technical degree, or certification preferred
• Ability to travel within North America 50% -75% of time
• High-level ability to test, troubleshoot, service, and repair rotating equipment
• Ability to adapt to dynamic work schedules and flexible shifts
• Superb customer service, communication, and self-management skills
• Preferred:
• Familiarity with centrifuges and rotating equipment
• Awareness of chemical, health and safety standards at different environments and customer facilities

Additional Information: Highlights

This position consists of start-up of new equipment, preventative maintenance, electrical/mechanical repair service, and troubleshooting. A successful candidate must have a strong background in mechanics, electronics, PLC's, electrical, and/or rotating equipment. Several years mechanical and/or electrical experience is preferred. This position requires a person who works well independently, enjoys problem solving, and is willing to travel an average of 50%-75% of the time. Salary is commensurate with experience. Company benefits included.