Field Service Technician

About the role

Reports to the: Field Operations Manager

Job Summary

The Field Service Technician is responsible for delivery, pick up, and service of company product to the customer facilities in a timely and professional manner, including educating the patient/care giver on the safe operation and use of company product.

Essential Duties and Responsibilities

• Responsible for delivery and set up of product in accordance with arranged schedule to the customer/patient in a timely and professional manner.
• Instructs and demonstrates patient/care giver/nurse on proper and safe use of product.
• Loads and unloads product in an orderly and secure manner in accordance with set policies and procedures.
• Completes vehicles safety checks in accordance with set procedures.
• Drives safely and defensively obeying all traffic laws.
• Provides safe environment for the patient at all times.
• Checks electrical outlets for power and proper ground when delivering electrically powered Home Medical Equipment, in addition to observing entire environment/surroundings for any concerns in accordance with set procedures.
• Completes required paperwork upon delivery, pick up, or service of product and follows and adheres to HIPAA guidelines.
• Rotates on-call availability with field service technicians, including nights & weekends and travel up to two weeks at a time as needed.
• Cleans, disinfects, repairs, and quality checks all products as required in accordance with set procedures.
• Perform other duties as required.

Perform other duties as required. Requirements

• Two years of customer service or comparable experience required
• High School Diploma or equivalent required
• Must be dedicated to providing outstanding customer service
• Must have willingness and ability to work extended workweek, including some evenings and weekends and travel as required
• Ability to safely lift, push or pull up to 100 lbs * Work/drive safely in all aspects of job
• Must have a valid and current driver license in the state the applicant resides
• Previous driving/delivery experience is preferred
• Previous DME experience is preferred, but not required; training is provided
• Ability to pass Federal requirements
• Clean background & DMV record
• Computer skills, such as experience with Outlook email, Microsoft Excel, and smart phones such as IPhone or Android
• Complete all required training
• Ability to work independently and in team environment
• Good communication skills (verbal and written), along with good organizational skills

Additional Information

All your information will be kept confidential according to EEO guidelines.