Front Office Agent

About the role

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.

Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.

With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Benefits & Perks

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays - 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

#PGH-DU #PGH-BMC Benchmark Hospitality

What you will have an opportunity to do

BASIC FUNCTION:The Front Office Agent is responsible for checking guests in and out, assisting with luggage collection, answering hotel phone, and entering maintenance service tickets. They will work at the front desk and in the communication center.

• Status: Full Time
• Availability: Full Availability
• Pay Rate: $18 per hour
• Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center

Essential Functions

• Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Check guest out ensuring satisfactory stay at the hotel.
• Answer and process all incoming/outgoing guest and in-house calls.
• Responsible for Maintenance Service ticket input and tracking.
• Ensure guest name badges are created and organized based on the group arrivals.
• Be knowledgeable of all the services provided by the hotel to answer guest questions.
• Assist with answering phones and distributing guest luggage.

Job Category: DUCareersInHotel

Qualifications

• Previous guest or customer service experience preferred.
• Good computer skills. Knowledge of Microsoft Outlook preferred.
• Valid Texas Driver’s License with good driving record preferred.

Compensation

$18

• $18

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.