Crenn Dining Group
Travel & HospitalityDirect Rippling career site

Guest Experience Concierge

Location
San Francisco, CA · On-site
Job type
Full-time
Level
Mid-level
Experience
1+ year
Listed
30 days ago

Skills & highlights for this role

  • Tock
  • OpenTable
  • G Suite
  • culinary terminology

About the role

The Guest Experience Concierge is the first point of contact for guests and is responsible for setting the tone of luxury hospitality that guests will expect from their experience at Atelier Crenn and Bar Crenn. This role is skilled in listening to guests' needs and translating that information into concise reports for the Front of House (FOH) and Back of House (BOH) teams. They are essential contributors to the guest experience and overall operations of the restaurant.

What you'll do

  • Answer every phone call with appropriate greeting from start to end of shift
  • Return all voicemail messages in the same day
  • Respond to all incoming emails within 72 hours
  • Ensure all guests questions are answered or concerns are resolved in a timely manner
  • Offer professional guest services by assisting in guest navigation through the reservation process
  • Educate guests and employees on restaurant concept and philosophy
  • Maintain and monitor the reservation book, making sure notes are added and reservations are confirmed
  • Reconfirm all dietary restrictions by 72 hours prior to the reservation
  • Assist guests with cancellations or reschedule requests
  • Provide daily reports to BOH team about dietary restrictions
  • Accommodate VIP reservations as requested by senior management
  • Help guests purchase and redeem gift cards
  • Print daily reports, chits, menus and prepare celebration cards for service nightly
  • Assist in researching guests before their arrival
  • Provide daily sales and service log reports to team

Qualifications

  • 1-2 years of administrative experience
  • 1-2 years fine dining restaurant experience
  • Extensive knowledge of Tock, Open Table and other guest-related programs or apps
  • Highly developed skills in G Suite
  • High functioning command of the English language, as well as wide knowledge of culinary terminology
  • Ability to provide polished and gracious service to guests
  • Be able to prioritize tasks in order to meet daily, weekly and monthly deadlines
  • Available to work a variety of hours, days and shifts, including weekends
  • Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
  • Able to move and lift up to 10 pounds, frequently and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
  • About Company ---

About Crenn Dining Group

At Crenn, we are guided by our values of humanity, sustainability, artistry and equity. We create culinary experiences that challenge convention with a planet first mindset. Seeking to keep these values at the forefront of everything we do, we are committed to inclusion at all stages in our operation, from the purveyors we work with to the team we hire.

Equal opportunity and legal notices

We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Read the original posting

From Crenn Dining Group's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

Rolev.ai is a job search and application tool for US job seekers. For this Guest Experience Concierge role at Crenn Dining Group, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.

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Common questions

Where is the Guest Experience Concierge job at Crenn Dining Group located?

This Guest Experience Concierge position at Crenn Dining Group is located in San Francisco, CA (On-site). Always check Crenn Dining Group's application page for specific state eligibility or relocation policies.

What qualifications are required for Guest Experience Concierge at Crenn Dining Group?

For the Guest Experience Concierge role, Crenn Dining Group highlights 1+ year of relevant experience; experience with Tock, OpenTable, G Suite, culinary terminology. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Guest Experience Concierge position at Crenn Dining Group?

This listing links directly to Crenn Dining Group's Rippling application page. You can apply directly on Crenn Dining Group's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Rippling application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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