Help Desk Technician

About the role

• Type of Requisition: Regular
• Clearance Level Must Currently Possess: None
• Clearance Level Must Be Able to Obtain: None
• Public Trust/Other Required: Other
• Job Family: Technical Support Services

Job Qualifications

• Skills: Computer Hardware, Desktop Computers, Microsoft Office 365
• Certifications: None
• Experience: 5 + years of related experience
• US Citizenship Required: Yes

About the role

GDIT is seeking a qualified candidate to provide comprehensive IT assistance and consulting services, including analytic support, to the customer' s operational maintenance activities that identify, develop, and implement solutions for customer end user issues; the customer's issues include, but are not limited to, a variety of non-technical and technical project requirements.

The qualified candidate must have demonstrated successful experience providing assistance and related management reporting knowledge and skills pertaining to customer end user IT related queries and requests, customer collaboration tools, mobile devices, onboarding/offboarding, hardware/inventory management, and shared mailbox and distribution list management.

General end user assistance requires, but may not be limited to

• Performing testing and implementation and generating associated verification and validation, documentation for both technology refresh and new technology implementation projects
• Demonstrated ability to troubleshoot issues reported to the customer's IT Support team and provide resolution.
• Writing and updating documentation including procedures, presentations, and training materials.
• Demonstrated knowledge & ability to use Microsoft Office 365 tools.

Teams conference room collaboration support includes demonstrated ability to:

• Manage permissions updates for Microsoft Teams calendar scheduling and access.
• Liaison with relevant 3rd party service desks
• Manage and track user incident ticket escalation to resolution
• Verify OCIO pushed patches/updates to validate proper functionality, i.e. confirm no new recurring issues to customer operations
• Manage vendor maintenance and support for customer specific hardware and software not included in the standard OCIO conference/collaboration support
• Provide quarterly reports on room utilization.

Mobile Device Support includes demonstrated ability to

• Provide mobile device support subsequent to EITS Mobile device handoff and cradle to grave accountability for mobile phones and tablets to include:
• Ordering new devices thru Service Now,
• Device setup and configuration including phone e activation,
• Full inventory control, including tracking and documentation in help desk tracking, and excessing devices at end of use.

Desired Qualifications

• BA/BS (or equivalent experience), 5+ years of experience.
• Onsite 5 days a week (DC).

Pay and benefits

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

• Scheduled Weekly Hours: 40
• Travel Required: None
• T elecommuting Options: Onsite
• Work Location: Any Location / Remote

Total Rewards at Gdit

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.

Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

• Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
• Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans