Home Care Account Executive

About the role

• Job Address: 230 Welcome Way Blvd West
• Bldg 4 Suite A15
• Indianapolis, IN 46214

Dignity Care Partners Home Care is currently recruiting a Home Care Account Executive for our Indianapolis branch.

Job Description Summary

The Account Executive is expected to generate appropriate patient referrals across all silos Home Services from existing customers and continue to grow the number of referrals over time by establishing and maintaining professional relationships with all referral sources.

Key referral sources include physicians, skilled nursing facilities, assisted living facilities, and hospital personnel, including but not limited to case managers, discharge planners, and other appropriate referral sources de novo and in-coordination with the organizations specific channel clinical liaisons where appropriate.

The incumbent will actively establish and maintain market awareness, acceptance and branding of the company as ‘The Organization of Choice’ throughout the service area. He/she will represent our company and its services in a competent professional and responsive manner and maintain standards of high-quality customer service in compliance with federal and state regulations and guidelines.

The Account Executive is a key position within the company and is responsible for increasing Medicare and Managed Care admissions along with commercial insurance for our home health and hospice agencies.

Essential Job Functions/responsibilities

• Generate referrals for home care services by building relationships with physicians, long-term care, independent and assisted living facilities, and other community resources.
• Maintain, develop, and support other “Home Services” offerings, including, but not limited to Hospice, Home Health, Elder/Private Duty Services, and, where appropriate, Skilled Nursing Facility admissions referrals.
• Conduct market analysis; develop sales strategy, goals, and plans.
• Conduct sales calls and evaluate results and effectiveness of sales activity.
• Meet or exceed monthly, quarterly, and annual sales goals, increasing client census and service hours.
• Support business development activities and help establish strong relationships with new and existing referral sources.
• Meet all service standards for exceptional customer service delivery.
• Maintain a consistent, professional, and high-impact sales presence in the community through regular visits to referral sources.
• Conduct educational in-services, attend networking events, and represent the agency at health fairs to educate partners on care services.
• Actively respond to inquiries from families, patients, and healthcare providers, facilitating the intake process to convert prospects into clients.
• Develop and implement effective marketing strategies, analyze competitor information, and report on referral trends.

Position Qualifications

• Is at least 18 years of age.
• Bachelor’s degree in marketing, Sales or Business Administration or a healthcarerelated field preferred.
• Three years of related healthcare experience, which should include scheduling and working with multiple referral sources and quality assurance or risk management.
• If appropriate, maintains current clinical credentials at all times.
• Demonstrates exceptional phone skills
• Has ability to read, follow written instructions, and document services provided.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
• Previous customer service experience is preferred.
• Excellent organizational skills are required.
• Experience working with home care standards and quality assurance or risk management.
• Knowledge of home health care services and/or hospice process for compliance with visits, authorization processes for insurance carriers and medical records requirements.
• Is flexible and cooperative in fulfilling role obligations.
• Ability to communicate with professionalism to employees and those in our community.
• Computer software proficiency preferred including Microsoft Office, Outlook, Word, Excel, and has experience working with electronic medical records systems.
• Experience with EMR software preferred.