Manager, Customer Experience
- Location
- Woodcliff Lake, NJ
- Listed
- Today
About the role
The Manager of Customer Experience (CX) is responsible for leading the evolution of our Customer Care Team across a growing manufacturing and sales organization while building and fostering a highly engaged, collaborative, customer-centric team culture of operational excellence.
This role will champion a data-driven approach to customer experience management, leveraging analytics and performance metrics to enhance service levels, improving scorecard performance, and identify opportunities for continuous improvement.
As customer expectations increasingly center on supply chain visibility, responsiveness, and reliability, this leader will develop and execute process improvements and operational enhancements that strengthen customer partnerships and support evolving business requirements.
From Pdi's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Manager, Customer Experience job at Pdi located?
This Manager, Customer Experience position at Pdi is located in Woodcliff Lake, NJ. Always check Pdi's application page for specific state eligibility or relocation policies.
How do I apply for the Manager, Customer Experience position at Pdi?
This listing links directly to Pdi's application page. You can apply directly on Pdi's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.