MANAGER CUSTOMER EXPERIENCE - BUILDER

About the role

• Skip to main content
• Career Opportunities
• Professional Opportunities
• Manufacturing
• Sales Careers
• Warehouse Careers

Benefits

• Career Opportunities
• Professional Opportunities
• Manufacturing
• Sales Careers
• Warehouse Careers

Benefits

Already have a profile? Sign in here.

Select how often (in days) to receive an alert

• Create Alert
• MANAGER CUSTOMER EXPERIENCE - BUILDER
• Apply now »
• Start applying with LinkedIn
• Please wait...
• Date: Nov 6, 2026
• Location: Dallas, Texas, United States, 75217

Duties and Responsibilities of the Position

Review and interpret performance against customer service standards; provide information and report to subordinates on interpretation of results and approve changes in plans; present reports on team, performance, and other related matters and/or participate in key management activities and committees.

• Participate in the design and implementation of improved process and operational policies for service departments working with related teams and core process leads.
• Partners cross functionally with necessary functions to resolve service-related issues and develop value-added processes for service departments.
• Identify deficiencies, develop solutions, and implement action steps to resolve problems and ensure customer satisfaction.
• Provide input on resources and costs of team to ensure ongoing operations of the department within established budget, productivity, and efficiency standards.
• Be the service leader and customer advocate for Mohawk Industries Customer Service.
• Provide information and insight into the staffing, financial, statistical, and productivity reports for management reporting (KPIs).
• Perform other duties as needed.

Required Experience and Education

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 6-8 years’ relevant experience or equivalent education and/or experience.
• 1-3 years of management experience.
• Previous customer service experience required.

Competencies

• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Focused on and responsible for their team's productivity and collective impact.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, delegate, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.
• Other Pertinent Job Information: This employee will be responsible for direct reports.

Pay and benefits

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

• Apply now »
• Start applying with LinkedIn
• Please wait...

Find similar jobs: Dal-Tile Professional Opportunities,

• Corporate Jobs
• Privacy Statement
• Terms of Use