IDEALFORCE LLC
Direct SmartRecruiters career site

Service Desk Analyst (40896)

Location
Phoenix, AZ · On-site
Job type
Contract
Level
Mid-level
Education
Associate degree
Listed
31 days ago

Skills & highlights for this role

  • Background check
  • Windows 10 deployment support
  • Microsoft Office 2013
  • call center support
  • customer service

Also useful

  • networking protocols
  • computer hardware troubleshooting

About the role

  • Inbound and Outbound call center for IT issues; no cold calling.
  • Calls are specific to authorized users of ADOT systems who had their systems refreshed.
  • Service Desk focus is customer service excellence.
  • Customer service principles and processes, desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application

Qualifications

  • Experience in a call center supporting Roll outs of Windows 7 and 10 and Office 2013.
  • Working knowledge of customer service principles and processes, desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, and any other computer-related technologies.
  • Associate's degree plus three or more years of information technology experience (or equivalent experience).

Preferred Skills

  • Strong customer service skills.
  • Excellent interpersonal, written and oral communication skills.
  • Excellent problem-solving skills and attention to details.
  • Demonstrated ability to balance, prioritize and organize multiple tasks
  • Demonstrated ability to work collaboratively in teams and across organizations and with vendors.
  • Demonstrated ability to synthesize feedback and adjust plans accordingly.
  • Demonstrated ability to build strong relationships inside and outside the organization.
  • Demonstrated ability to resolve incidents/problems efficiently and effectively, recognizing customers' competence levels, and able to approach each level appropriately.

Additional Information

  • "All your information will be kept confidential according to EEO guidelines".
  • All candidates who are authorized to work in US are encouraged to apply.
  • Candidates must clear the Background check prior to commencing the assignment.

Third Party Candidates

Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.

About the Company

IDEALFORCE has a Contract position available immediately for a Service Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position. Contract is expected to go for 4-6 months. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL Candidates for this role. 8 hour shifts between the hours of 7:00 AM-5:30 PM. There is a good possibility for this role to become full time after a year.

Equal opportunity and legal notices

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Read the original posting

From IDEALFORCE LLC's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Service Desk Analyst (40896) job at IDEALFORCE LLC located?

This Service Desk Analyst (40896) position at IDEALFORCE LLC is located in Phoenix, AZ (On-site). Always check IDEALFORCE LLC's application page for specific state eligibility or relocation policies.

What qualifications are required for Service Desk Analyst (40896) at IDEALFORCE LLC?

For the Service Desk Analyst (40896) role, IDEALFORCE LLC highlights a associate degree; experience with Windows 10 deployment support, Microsoft Office 2013, call center support, customer service. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Service Desk Analyst (40896) position at IDEALFORCE LLC?

This listing links directly to IDEALFORCE LLC's SmartRecruiters application page. You can apply directly on IDEALFORCE LLC's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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