Service Operations Trainer (Automotive Aftersales)

The Role

• Design, develop, and deliver in-person and virtual training sessions for service technicians, advisors, and managers.
• Create training materials, including manuals, presentations, videos, and e-learning modules.
• Provide training on service processes, customer service standards, and best practices for handling customer inquiries and concerns.
• Work directly with service teams in the field to reinforce training and provide on-the-job coaching.
• Identify and address knowledge gaps through continuous feedback and support.
• Develop and maintain a feedback loop with field teams to improve training content and delivery.
• Develop and deliver training for Parts Advisor and service teams on parts identification, ordering, inventory management, and warranty processes.
• Ensure that Parts teams understand and follow company policies for inventory control, stock levels, and ordering procedures.
• Provide guidance on troubleshooting parts-related issues and improving parts availability to support service operations.

Qualifications

• 3-5 years of experience in service and/or parts training, operations, or customer service (automotive or EV experience preferred).
• Proven experience developing and delivering operational training.
• Experience with parts inventory management and logistics preferred.
• Strong understanding of service processes, customer service standards, and parts management.
• Excellent presentation and facilitation skills with the ability to engage diverse audiences.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving mindset and attention to detail.

Compensation &

Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.

Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.