Account Executive

The role is right for you if you are

• Someone who can create a long-term, compelling vision and join the customer in partnership on their journey to solve their most significant challenges
• Someone excited to create raving fans out of early adopters, risk takers & visionaries
• Motivated by venturing into and believing in something to create a market that no one has invested in before
• Aren't afraid of driving transformational change; you thrive in the ambiguity of creating the playbook, where one may not yet have been written
• Thrive in complex, multi-constituent large enterprise selling environments
• Excited about becoming an expert in understanding the application of AI, ML, and NLP to solving modern enterprise problems and want to represent a product that seeks to make people fundamentally better, not replace them

What you'll do

• Serve as a trusted advisor to our customers, educating them on the contact center space, industry-specific adoption of AI and ML technologies, and overall methods of optimization for their business leveraging ASAPP
• Act as a liaison for the customer internally, advocating for optimization of our product and process continuously identify creative strategies to engage customers and generate incremental value
• Develop and execute a comprehensive account management strategy that is grounded in personalized research and a focused value hypothesis
• Work closely with customers and channel partners to evangelize ASAPP and gain greater market adoption
• Work on critical projects that increase our effectiveness across the customer lifecycle, from early business development through the steady-state (e.g., effective messaging, commercial positioning, time to value, optimized operations)
• Meet or exceed quarterly/yearly bookings targets while delivering consistent and reliable forecasting
• Drive communication and collaboration among team members to win the business and maximize the full scope of the opportunity
• Partner cross-functionally with various teams across ASAPP, including Marketing, Product, and Engineering, to optimize customer experience and business outcomes

What you'll need

• 5-10+ years exp selling enterprise SaaS
• 3-5+ years exp selling enterprise SaaS to Customer Experience and/or Contact Center industry
• Extreme curiosity with a bias towards consultative, solution-oriented selling
• Passionate about helping customers with transformative business outcomes and value
• Solid understanding of Customer Service/Experience industry
• Technical proficiency with advanced software technologies (eg AI)
• High integrity and humility, leading to trust and credibility
• Persistent follow-through driven by care
• Positive attitude; finds ways to win and never quits
• Tireless work ethic; operates with a sense of urgency at all times
• Presumptive closer

What we'd like to see

• Knowledge of how to navigate a complex organization across all levels, including the C-suite, IT, and the primary decision-maker. You can effectively identify and empower an internal champion who speaks the company's "language" and can help position ASAPP within the company.
• Not "just" a product salesperson - you prioritize relationships and open dialogue to identify and provide solutions to a customer's needs. You are hyper-focused on the customer rather than the product being sold.
• Showing up differently than a product vs. product seller - you do your research, ask the right questions, listen with the intent to meet the customer where they are & guide them to where they need to be
• Knowledge of which resources to bring in & use the full force of the business and all of its assets

Benefits

• Competitive compensation with stock options
• Comprehensive medical, vision, and dental insurance
• 401k matching
• Fitness and wellness stipend
• Mobile phone reimbursement
• Mental well-being benefits
• Professional learning and development stipend
• Parental leave, including adoptive and foster parents
• 3 weeks paid time off (increases with tenure) and sick leave