Administrative Assistant

About the role

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.

Giving Home Health Care is hiring for our Amarillo, TX location!

The Administrative Assistant provides administrative and clerical support to ensure smooth daily operations of the home health office. This position serves as a key point of communication between patients/clients, caregivers, clinical staff, office staff, and leadership while helping maintain accurate records, timely communication, and organized workflows.

Responsibilities

Administrative Support

• Answer and route incoming telephone calls, emails, and other communications.
• Greet visitors and provide professional customer service to patients/clients, families, caregivers, and staff.
• Maintain electronic and paper records in an organized and confidential manner.
• Prepare, scan, upload, file, and distribute documents as needed.
• Assist leadership and department staff with correspondence, reports, spreadsheets, and routine administrative tasks.
• Maintain office supplies and assist with general office organization.

Patient/Client & Care Coordination Support

• Receive and appropriately route new patient/client referrals and inquiries.
• Assist with collecting required demographic, insurance, authorization, and referral documentation.
• Follow up on missing paperwork and communicate outstanding documentation needs to the appropriate team member.
• Assist with scheduling and communicating patient/client visits as directed.
• Relay non-clinical messages between patients/clients, families, caregivers, nurses, case managers, staffing personnel, and leadership.
• Escalate urgent patient/client concerns to the appropriate clinical or supervisory staff rather than providing clinical advice.

Documentation & Compliance Support

• Maintain confidentiality of patient/client and employee information.
• Handle protected health information in accordance with HIPAA requirements and organizational policies.
• Assist with tracking expiration dates and collection of required employee or patient/client documentation.
• Support preparation of records for audits, quality reviews, or compliance activities.
• Identify incomplete documentation and route issues to the appropriate responsible staff member.

Other Responsibilities

• Participate in staff meetings and administrative projects as assigned.
• Maintain professional communication with internal and external stakeholders.
• Perform other administrative duties consistent with the position.

Qualifications

• Required
• High school diploma or equivalent.
• Strong organizational and time-management skills.
• Professional written and verbal communication skills.
• Ability to manage multiple priorities and maintain attention to detail.
• Ability to maintain confidential information.
• Basic proficiency with Microsoft Outlook, Word, Excel, and other office systems.

Preferred

• Previous administrative experience in home health, healthcare, medical office, or a similar environment.
• Experience with electronic medical record or home health scheduling systems.
• Familiarity with healthcare terminology, HIPAA, authorizations, referrals, and patient documentation.

• Core Competencies
• Organization and attention to detail
• Customer service
• Professional communication
• Confidentiality and discretion
• Dependability and follow-through
• Team collaboration
• Scheduling and prioritization
• Problem identification and escalation
• Computer and data-entry proficiency

Pay and benefits

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.

If you’re ready to be part of an organization that truly makes a difference in people’s lives, we encourage you to apply today and start a fulfilling journey with Giving Home!

Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.