Administrative Assistant

About the role

As the Administrative Assistant, you will support the Resort General Manager and the Senior Leadership team. This role is essential to the day-to-day success of resort operations, providing administrative, organizational, and communication support in a fast-paced hospitality environment. The ideal candidate thrives on creating structure behind the scenes while supporting a seamless guest and team experience.

You will embody Westgate's core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the department. At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth.

What You Will Do

• Partner with resort operations teams to research, track, and resolve internal and guest-related service matters.
• Support executive and senior leadership by preparing presentations, meeting materials, project outlines, and operational documentation.
• Compile and distribute daily and weekly resort reports, statistics, and performance data to leadership.
• Assist with the development, organization, and ongoing maintenance of resort policies, procedures, and departmental organizational charts.
• Coordinate and support leadership meetings by scheduling, preparing agendas, taking detailed minutes, and communicating follow-up actions.
• Oversee general office administration, including correspondence, filing, photocopying, and office supply inventory for the resort.
• Responsible for ordering office supplies and related materials through Fusion.
• Serve as a professional first point of contact by answering multi-line phones, routing calls, taking messages, and responding to general guest and employee inquiries.
• Perform other duties and special projects as assigned by resort leadership.

Qualifications & Requirements

• Associate's degree with a minimum of two (2) years of administrative or supervisory experience, preferably in hospitality, resort, or service-driven environments, or an equivalent combination of education and experience.
• Proficiency in Microsoft Word, Excel, and PowerPoint required
• Strong organizational skills, attention to detail, and a commitment to guest-centric service

Additional Information: Why Westgate?

• Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
• Paid Time Off - Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay - Access Your Earnings When You Need Them
• Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) - Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship - One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement - Give Back and Make an Impact