Administrative Assistant (Banquets) - Arizona Biltmore

About the role

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.

Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.

With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

What you will have an opportunity to do

As an Administrative Assistant (Banquets) at the Arizona Biltmore, you will be responsible for assisting our Banquet Managers in all administrative duties relevant to the Banquet department.

Essential Functions

• Support communicating within the department and among other resort operating departments by retrieving and distributing mail, monitoring radio communication, answering telephones, and monitoring voice mail.
• Maintain the banquet office areas in a neat and orderly fashion.
• Creating directional signage and filling shifts.
• Answer and respond to all incoming telephone calls, including associate schedule inquiries and associates calling off for a scheduled shift.
• Generate and process banquet checks as directed, ensuring accuracy and completeness. Sales Force procedures are followed.
• Update WorkDay timekeeping records as necessary to ensure that hour worked and service charge distribution figures are accurately recorded.
• Prepare necessary new associate documentation, and manage Banquet Office Supplies orders initiated by Banquet Department.
• Assist in the preparation and distribution of departmental documents such as BEO’s, work orders, banquet checks, purchase orders, schedules, signage etc.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.

This is a full-time position, and you must have available to work Tuesday - Saturday from 10am- 6:30pm

What are we looking for?

• Someone with a passion and enthusiasm for helping others,
• Someone who is collaborative in a team environment
• Someone who listens and communication well
• Someone with the demonstrated ability to work with confidential and sensitive information required
• Someone with a strong attention to detail, while multi-tasking and delivering work on time required
• Someone with the ability to build trusting working relationships highly desired
• Someone proficient with computers and computer programs, including Microsoft programs required

Compensation

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.