Business & Operations Support

About the role

The ideal candidate is a detail-oriented, proactive professional responsible for managing customer end-to-end onboarding processes, supporting program management initiatives, handling personnel-related tasks, leading all AGC security enablement, and executing a wide range of administrative responsibilities. This role provides direct operational support to leadership and contributes to efficient and seamless program enablement.

Key Responsibilities

• Serve as direct support to the PMO Lead and AGC Leads
• Administer core functions, including personnel management, tracking, and onboarding/offboarding workflows
• Provide operational support across multiple programs to ensure continuity and effectiveness
• Develop, maintain, and organize comprehensive program documentation
• Prepare and deliver key performance indicator (KPI) reports for program leadership and assist with client communications
• Support ad hoc administrative tasks as needed
• Manage onboarding tasks, including clearance crossover support and coordination with resources throughout the process
• Maintain and track personnel schedules and updates
• Manage customer facility access requests and maintain equipment inventory
• Distribute and track smartcards, including monitoring expiration dates
• Facilitate resource enablement within SWA workspaces
• Run and document security calls; maintain security-related trackers
• Review security documentation, providing feedback and necessary corrections
• Proactively identify and escalate personnel concerns to program leadership
• Support the planning, organization, and execution of employee engagement events
• Coordinate and provide training on open/close procedures
• Document processes, procedures, and technical solutions while maintaining knowledge repositories for team reference

Here's What You Need

• Bachelor's degree; or 4 years of additional relevant experience
• Experience using Microsoft Office Suite (Excel, Outlook, PowerPoint, and Teams) with overall strong computer proficiency
• Experience as an onboarding specialist or in a similar HR or personnel-support role

Bonus Points if you have

• Strong attention to detail, organizational skills, and the ability to work autonomously with minimal supervision
• Customer service experience preferred
• Excellent verbal and written communication skills with the ability to interact effectively with internal and external stakeholders

Security Requirements

• TS/SCI with poly clearance required
• US Passport required

Pay and benefits

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below.

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:

$86,400—$176,200 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.

This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.