Executive Assistant

About the role

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9, a leader in cloud contact center software, is actively searching for a highly professional, self-motivated Executive Assistant to support at an SVP level. This individual will provide support for the HR team partnering closely with organizational leaders ranging from Finance, Sales, Marketing and other business units in a fast-paced, challenging environment.

The ideal candidate will be a strong brand ambassador, self-motivated, organized, and confident in their abilities as a professional team member. They will proactively engage in a fast-paced environment with a cross-functional team to learn the business and master the expectations of the role. They will possess sound judgment and will be able to keep a firm grasp of the corporation's ever-evolving goals, charters, priorities, key players, timelines, and needs.

Key Responsibilities

• Partner closely with principal and key staff members to align team priorities
• Heavy calendar management
• Be an active participant of the cross-functional administrative team
• Validate, coordinate, and prep travel and executive meetings (including light catering)
• Attend staff meetings, track agendas, actions items, and goals to keep the team on course
• Prepare and edit correspondence, communications, briefs, presentations and other documents
• Conduct research, collect and analyze data to prepare reports and documents
• Organize team events
• Manage procurement, expense reports, travel, and other approvals in a timely manner
• Co-ordinate and support aspects of project-based work including site management, budget, recruitment, and new employee on-boarding
• Regularly review operating practices and implement improvements
• Master a flexible work-style, leveraging business messaging applications, video conferencing, and multiple office locations
• Participate in EA team PTO coverage approach
• Participate in special projects to support the SVP, HR

Key Competencies

• Business Partnership
• Effective Communication
• Time Management & Organization
• Teamwork & Leadership
• Tech Savvy
• Agile Collaboration

Experience

• 5+ years of experience providing support at a SVP or above level, with a demonstrated strong performance and 2 or more executive references
• Bachelor's Degree strongly preferred. Would consider related experience in lieu of a degree
• Excellent business acumen and ability to exercise tact, sound judgment and prioritization
• Able to observe and maintain the utmost confidentiality
• Experience working with a publicly traded company preferred
• Excellent technical skills and advanced-level MS Suite proficiency
• Strong knowledge of Slack and other collaboration tools
• Knowledge of standard executive office administrative practices and procedures

Additional information

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Pay and benefits

The US base salary range for this role is below.

$65,100 - $181,400 USD

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.