Account Executive, Home Improvement

About the role

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we've helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We're backed by some of the most prominent technology investors and were most recently valued at $7.3B.

We're consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World's Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America's Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

We're looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

Upgrade is building our sales team for our home improvement financing business, and we're looking for an Account Executive to help lead that effort from the front. You'll own new merchant and contractor acquisition, helping home improvement businesses offer consumer financing through Upgrade. This is a ground-floor role with real scope. You'll shape how we sell, who we target, and what the team looks like as it grows. We expect future sales leaders to come from this group.

If you want to build something from scratch with the backing of an established fintech company, this is the role.

What You'll Do

• Own the full sales cycle. You'll run outbound prospecting from first touch through close, targeting home improvement contractors and merchants. You're the one finding opportunities, building relationships, and getting deals done.
• Engage the right decision-makers. You'll focus on owners, executives, and other decision-makers at contractor and merchant businesses across North America.
• Shape how we go to market. You'll refine messaging, improve sales presentations, and help build our outbound motion as we scale. Your feedback directly influences how this team operates.
• Keep your pipeline tight. You'll manage a high-velocity pipeline in Salesforce and stay on top of activity tracking across all your accounts.
• Work across teams. You'll partner with Sales and Customer Success leadership to develop account strategies and share what you're learning from the field.
• Set the standard. You'll help establish the processes and norms that define this team's culture as we grow.

What You Bring

• 5 or more years of full-cycle sales experience, ideally in SaaS, channel sales, or a comparable field. Experience selling into the home improvement or contractor space is a real advantage.
• A track record of hitting and exceeding goals. You don't need to rank first on every leaderboard, but you do need to show consistent performance over time.
• Comfort with ambiguity. This is an early-stage team. Priorities shift, processes change, and you'll need to adapt without losing momentum.
• Strong communication skills. You can clearly explain value, tailor your message to your audience, and run a compelling presentation.
• A team-first mindset. You'll collaborate with people across the company and need to work well across functions and deal sizes.
• Willingness to travel up to 25% to meet clients and attend industry events.

What We Offer You

• Competitive salary and stock option plan
• Medical, dental and vision insurance with employer paid options
• Flexible PTO
• Competitive 401(k)
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

• #LI-Hybrid
• #LI-TB1
• For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

Environmental & Working Conditions

• Work is performed indoors in a fast-paced environment that requires the ability to manage multiple priorities and meet established workflows, schedules, and service expectations.
• Employees regularly input, retrieve, and exchange information accurately using digital systems and applications to support operational and customer service objectives.

The role requires the ability to receive and exchange information with customers, peers, supervisors, and cross-functional partners through available communication channels, which may include meetings, email, phone, and digital collaboration tools, and may involve real-time, verbal, or in-person exchanges depending on business need.

Job duties may involve managing a high volume of inbound and/or outbound customer interactions and work activities using telecommunications and computer systems. The role requires the ability to read, analyze, and interpret information displayed on computer screens and remain in a working posture for extended periods, consistent with the demands of the position.

Work may be performed in a contact center, office, or remote environment, depending on business needs and the nature of the role. Onsite work environments may include shared workspaces, standard office lighting, and moderate background noise typical of customer service or operational settings.

Employees working remotely are responsible for maintaining a secure and productive workspace with reliable internet connectivity that supports company systems and safeguards the confidentiality of company and customer information.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.