Strategic Account Executive

Position Overview

We're looking for a seasoned Strategic Account Executive to own and expand complex enterprise relationships. This role is built for a consultative seller who thrives in long-cycle, high-ACV deals and knows how to navigate executive buyers, cross-functional stakeholders, and rigorous enterprise buying processes. You'll sell transformation and outcomes - not features - and partner closely with Solutions, Product, and Customer teams to drive durable customer value.

What You'll Do

• Own a portfolio of strategic enterprise accounts, from net-new acquisition through expansion
• Run deep discovery to understand customer pain, success metrics, and decision criteria
• Build and manage mutual success plans aligned to executive priorities
• Orchestrate complex sales cycles involving technical evaluations, pilots, security reviews, and procurement
• Partner cross-functionally with Solutions Engineering, Product, Customer Success, and Leadership
• Forecast accurately and maintain disciplined pipeline management
• Act as a trusted advisor to customers, positioning the platform as mission-critical infrastructure

Who You Are

• 7-12+ years of experience in Strategic B2B SaaS sales to Fortune 100 companies
• Proven track record of closing 500K-2M+ ACV deals
• Demonstrated success managing 6-12 month sales cycles
• Experience leading or co-owning POCs, pilots, and enterprise evaluations
• History of success selling into complex, multi-stakeholder environments
• Comfortable owning deals from initial discovery through procurement and close

How You Show Up

• We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
• We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.
• We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.
• We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.

What We Offer

• 100% of medical, dental, and vision premiums covered for you, 80% for family
• HSA and FSA plans available
• Unlimited vacation and 100% paid parental leave
• Free lunches, onsite gym, and commuter benefits for in-office employees
• $1,000 home office stipend and $5,000/year for continuing education
• Competitive salary, comprehensive benefits, and meaningful equity
• ~130 people, built from zero in under three years - small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale

Join us in changing the face of enterprise customer support.